wavelengthWho we are
Wavelength is made by Tuned In Labs Ltd ("we", "us"), a company registered in England and Wales under company number 17502320, with its registered office at 20 Wenlock Rd, London N1 7GU. We are the controller of the personal data described here.
Privacy questions: [privacy@tunedinlabs.com]. [ICO registration number: ZXXXXXXX]
What we collect
Information you give us
- Account details: your name or nickname and email address, or the identifier Apple or Google provide if you sign in with them.
- Your pairing: which account you are paired with.
- Your city or time zone: the place you choose, so we can show the right time. We do not collect your precise location.
- Things you add: answers to nightly questions, kept and sent cards, how close you feel, visit dates and checklists, and your shared plan.
- Messages to us: if you contact support.
Information collected automatically
- Device and app data: device type, operating system, app version, a push notification token, and crash reports.
- Usage data: [which features are used, if you add analytics — remove this line if not].
Purchases
Subscriptions are handled by Apple or Google. We receive confirmation of your plan and its status, but never your card details.
What your partner sees
Wavelength is built for two. Once you pair, your partner can see your chosen city and local time, the waves you send, your answers once they have answered too, how close you feel if you share it, cards you send them, visit details and your shared plan. Disconnecting removes this sharing for future activity.
How and why we use it
| What we do | Lawful basis |
|---|---|
| Run your account, pair you with your partner and provide the app's features | Contract: we need it to provide the service you signed up for |
| Send waves and reminders as push notifications | Contract, and your device permission for notifications |
| Manage your subscription and trial reminders | Contract and legal obligation |
| Fix bugs, keep the app secure and prevent misuse | Our legitimate interest in a safe, working app |
| Improve the app using usage data [if collected] | Our legitimate interest, or your consent where required |
| Answer support messages | Our legitimate interest in helping you |
We never sell your personal data and we don't use it for advertising.
International transfers
Some providers process data outside the UK. Where they do, we rely on UK adequacy decisions or approved safeguards such as the International Data Transfer Agreement.
How long we keep it
- Your account and content: while your account is open. When you delete your account, we delete your data within [30] days, except where we must keep it for legal reasons.
- Content you shared with your partner: removed from both accounts when you delete your account.
- Support messages: up to 2 years.
- Crash reports and logs: up to [90] days.
Your rights and choices
You can delete your account at any time in the app under Settings. You can also turn off notifications in your phone's settings.
Under UK data protection law you can ask to access, correct, delete, restrict or transfer your data, and object to processing based on legitimate interests. Email [privacy@tunedinlabs.com]. We reply within one month.
Security
Data is encrypted in transit and at rest with our hosting provider, and access is limited to people who need it.
Age limit
Wavelength is for adults aged 18 and over. We don't knowingly collect data from anyone younger. If you think a child has signed up, contact us and we'll delete the account.
Changes
If we change how we handle data, we'll update this page and the date at the top, and tell you in the app if the change is significant.
Contact and complaints
Email [privacy@tunedinlabs.com] or write to Tuned In Labs Ltd, 20 Wenlock Rd, London N1 7GU. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.